Warranty and RMA Policies
Although the JCO technical team tests all products before they are sold, it may be necessary to return products in some cases. The following JCO RMA policy will help expedite this process:
JCO offers a 30 day replacement warranty on all product sold only. Orders cancelled within 5 days of delivery results in 30% restocking charge plus shipping.
Product opened within 5 days result in 40% restocking charge plus shipping. Orders opened after 5 days are non returnable.
Advance replacements for DOA products currently available in inventory can be shipped immediately as a separately billed order and will be shipped on JCO shipping account. When the defective RMA item is returned, the REPLACEMENT ORDER (which includes shipping charges) will be credited. However, if the returned item is in good working condition, a restock fee of either $75 or 30% whichever is greater will be applied and the customer will be responsible for the replacement shipping charges.
Customers who receive goods damaged in shipping must notify the shipping agent and file an insurance claim. JCO is not responsible for damages incurred in transit.
Items originally shipped to the customer on a pallet, must be returned to JCO on a pallet.
Returns or replacements for shortages or discrepancies must be requested within 48 hours of receipt of order to guarantee receiving an RMA number.
JCO warranty covers replacement or repair, at our option, of any product found to be defective within the warranty period. The warranty begins from the date of the invoice. If no replacement product is available at that time, JCO will issue a credit for the product only. JCO will not issue credit for shipping.
RMA numbers are issued only after the customer provides the date, invoice number, part number, serial number and a brief description of the failure of the part to be returned.
RMA numbers are valid for 5 working days from the date issue and will automatically be cancelled if the RMA is not received within this time. If an RMA number expires, a new number will not be issued within the warranty period. RMAs without a valid number will be refused. RMAs must be shipped on the customer's account. Any returns shipped collect to JCO will be refused.
RMAs must be returned in the original packaging and shipped at the expense of the customer. RMAs shipped collect will be refused. Damaged returns will not be eligible for credit, unless the return was damaged in transit.
Returns tested by JCO and found to be defective will either be replaced or credited. Returns tested by JCO and found to be working will be charged a restock fee of either $75 or 30% whichever is greater.
RMAs will be issued for good part returns within 30 days of the invoice date. Good part returns must be received by JCO on or before the 30th day or will be refused. No returns for good parts will be issued after 30 days. All good part returns are subject to a restock fee of either $75 or 30% whichever is greater.
Unauthorized deductions from invoice payments may result in an account being put on credit hold. Credit memos are issued from valid returns and should be referenced when used with a payment.
RMA numbers will be e-mailed to the customer.
As a service facility JCO tests HP/IBM product with the most current level of HP/IBM diagnostic software. HP/IBM product that passes HP/IBM diagnostic software but fails third party software will not be issued an RMA number. HP/IBM product received by JCO that passes HP/IBM diagnostic software but fails third party software will be returned to the customer at their expense.